I recently moved house, and of course I had to go around ringing my utility providers updating my address. What makes this more interesting, is the building is a new build and therefore a new postcode.
Some providers obviously update their postcode software regularly, and therefore had no problem finding me. The majority though clearly don't update their systems regularly. While this means in the most part a simple manual address entry, one provider couldn't update an address manually, telling me instead to call back in a few months!
However on ringing my bank
Lloyds TSB, they not only found my address instantly, they also offered to re-quote me for my home insurance on the same call. Now, you may think this isn't rocket science, but none of my other providers asked me, even though several of them also offer insurance.
In the end, the insurance quote was 50% cheaper than my current insurer, and they obviously gained the business. I would be very interested to know the conversions on that simple
up sell question. Particularly as it was a bank, and I'm sure they're one of the first people on
every one's list to call.